Warranty

Standard Communications backs all products with an industry-leading warranty, offering our customers a Domestic or International Gold Service Program. We describe each of them below:

Domestic Gold Service Program

Seven-Year Guarantee
In the event of technical problems requiring SCC factory repair during the first 12 months from purchase date, SCC will warrant the cost, including parts and labor, as specified in SCC’s Satellite and Broadband Products Division Limited WARRANTY Policy. During the next six years following expiration of the original WARRANTY, the maximum service charge will be $225.00. Whenever possible, SCC will attempt to upgrade performance to the latest improved specification, while remaining below the maximum service charge. Qualifying merchandise must be assigned an RMA (Return Material Authorization) number by SCC’s customer service administrator. The equipment can then be shipped to SCC, freight prepaid. SCC will return the equipment, freight prepaid, via FedEx Standard Air, unless otherwise specified, at the customer’s expense. Repair charges will be applied at the out-of-WARRANTY rate in the event of physical or electrical abuse to in-WARRANTY equipment.

Lifetime Loaner Program
This program has been established to minimize downtime resulting from SCC equipment failure in critical service situations. The program is provided FREE (excluding freight) for the life of qualifying SCC-manufactured equipment. In the event that any SCC-manufactured equipment covered under the loaner program fails during normal operation, SCC will provide a compatible SCC loaner unit to the customer to sustain present operations for the duration of time it takes SCC to repair and return the customer’s unit. To qualify for this program, the customer must have a current open-terms account in good standing with SCC, and provide a purchase order for the estimated freight costs. A special 24-hour shipping program has been arranged with FedEx.* All shipping arrangements are taken care of by the SCC Customer Service Administrator. The customer will receive a package consisting of: (a) a special shipping case; (b) SCC-specified loaner equipment; and (c) shipping and agreement documents.

A purchase order must be provided for the estimated shipping costs before the loaner equipment is delivered (customer pays shipping). The customer must return the defective equipment to SCC, freight prepaid, in the supplied shipping case, within 48 hours of receiving the loaner equipment. SCC will return the repaired equipment freight prepaid. The customer must then return the loaner equipment to SCC, freight prepaid, in the supplied shipping case within 72 hours of receiving the repaired equipment. If the loaner equipment is not shipped within 72 hours, a daily rental fee, not to exceed five percent of the net cost of the equipment, will be charged to the customer’s account until SCC’s loaner equipment is returned. Please call or email us for additional information on qualifying equipment and procedures.

Claims
Claims for shortages, erroneous charges, or price corrections must be presented within 30 days of invoice date. Freight damage claims should be filed directly with the delivering carrier within seven days.

New and Unopened Equipment may be returned for credit with prior approval from SCC within 30 days of invoice date. A 20 percent processing and handling charge will be assessed on any new items returned for credit. Please call the Satellite & Broadband Products Division’s Sales Administrator for further information.

NOTE: SCC will do its best to ship a complete unit within 24 hours. In the event of power failure, natural disaster, or any other circumstance beyond SCC’s or FedEx’s control, the Lifetime Loaner Program could be discontinued. The Gold Standard Support Program is subject to change or modification without notice.

International Gold Service Program

Warranty and Service Program
In the event of technical problems requiring SCC factory repair during the first 12 months from purchase date, SCC will warrant the cost, including parts and labor, as specified in SCC's Satellite & Broadband Products Limited WARRANTY and Service Program Policy.* SCC-manufactured equipment in use from year two through seven will be repaired by SCC factory-trained technicians to ensure exacting performance and specifications while remaining under the maximum service charge. The maximum service charge will be $225.00. Qualifying merchandise must be assigned a Satellite & Broadband Advance Repair number by an SCC's Customer Service Administrator. The equipment can then be shipped to SCC, freight prepaid. SCC will return the equipment, freight prepaid. Repair charges will be applied at the out-of-WARRANTY rate in the event of physical or electrical abuse to in-WARRANTY equipment. If SCC, in its sole discretion, determines that a major engineering design change is required, SCC will supply free parts, service information, and technical personnel to assist the customer.

Service Information
Upon request by a customer, applicable service information will be furnished for each of SCC's International Satellite & Broadband products at no charge.

Returned Merchandise
Without the prior consent of SCC, no item purchased by customers hereunder may be returned to SCC for refund or credit for any reason whatsoever.

*NOTE: The WARRANTY and Service Program is subject to change or modifications without notice